Frequently Asked Questions

Looking for expert advice? London New York is here to help! Check out our FAQ’s for answers to all your questions.

Returns & Exchanges

Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a refund, exchange, or London New York's store credit for items returned within 14 days of delivery.

To initiate a return or exchange, please email our customer support team at

Please allow up to 7 business days from when we receive your return to process your refund/exchange.

Please allow up to 7 business days for your refund to appear back into your account.

Orders & Shipping

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays.

After your payment is verified, it may take up to 72 hours to process and ship out your order. Once your order has been processed, please allow about 3-7 business days for domestic shipments and 4-14 business days for international shipments to be delivered. *Note: Due to COVID-19 many couriers may be experiencing unforeseen delays.*

If you need to change or cancel your order, please contact us immediately at Unfortunately, once your order has been shipped out we are unable to make any changes or cancellations.

Products / Fit

Because our jewelry are made of the highest quality materials, our jewelry will not irritate your skin or turn your skin green.

We only work with the highest quality and most durable materials from solid gold to sterling silver. You may get your chain wet. Like all precious metals, to maintain lasting shine and durability you will want to keep away from harsh chemicals. We recommend you dry your products as soon as possible by using a cloth towel after getting wet.

Our pieces are made to last forever. So, wear often. Pat dry with a cloth towel after getting wet.

Yes, at London New York we only work with the highest quality and most durable materials including solid gold and sterling silver. Learn more about our materials.


London New York does offer discounts on rare occasions. Make sure to sign up to our newsletter to be the first to know about all discounts or promotions. Only one promo/discount code can be applied at a time. Promo and discount codes cannot be applied to an order after it has been placed.


London New York is a leader in men's jewelry with over 10,000 5-star reviews and nearly 100,000 customers. We are sold in over 100 countries and offer Easy Returns and Exchanges so you have no risk to check us out.

All London New York's jewelry are produced using only the highest qualityand most durable precious metals from solid gold to sterling silver. Our gold-bonded chains are crafted by coating a solid sterling silver chain 3-5x in real gold. This is a very expensive and meticulous process done in Italy by expert jewelers. Most competitors offer cheaply made flash plated chains with a stainless steel base and thin layer of gold plated over the steel.

London New York jewelry is sold exclusively at This allows us to skip the retail markup and pass the savings directly to you. Check out our best selling chains and bracelets.

London New York is currently building out an extensive affiliate and brand ambassador program. Please email us at to apply to become a brandambassador.

We are happy to help answer any and all questions. You can email us at