Need help?
Frequently Asked Questions
Company
Every piece of Alpha-01 apparel is designed with Performance Innovation. Our clothes are made to be breathable, flexible, and durable, supporting you through every sweat session. The strategic placement of seams and use of high-tech fabrics minimize discomfort and maximize performance.
Sustainability is a core principle at Alpha-01. We are committed to using eco-friendly materials and processes wherever possible without compromising on performance or durability. Our products are designed to last longer, thereby reducing waste.
Alpha-01 is sold exclusively at alpha01.shop. This allows us to skip the retail markup and pass the savings directly to you. Check out our best selling shorts and activewear.
Our Customer Service team is here to help you. You can contact us via the 'Contact Us' page on our website, or email us directly at contact@alpha01.shop. We aim to respond to all inquiries within 24 hours.
Our Products
Please refer to our comprehensive size guide available on each product page. It includes measurements to help you select the correct size. If you are between sizes, we generally recommend ordering the larger size for a more comfortable fit.
Orders
Yes, we allow changes to your order within 6 hours of placing it. This includes changes in size, color, or delivery address. After the six-hour window, we cannot guarantee any changes as your order may have already been processed for shipping.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website under the 'Track My Order' section.
Refunds
We accept returns and exchanges within 30 days of the order date. Items returned must be in their original condition, unwashed and unworn, with tags still attached.
Yes, international orders are also eligible for a refund within 30 days of the order date. However, please note that shipping charges and any customs or import duties are not refundable.
Once we receive your returned items and they pass inspection, the refund is typically processed within 1-3 business days. Please note that it may take additional time for your bank or credit card company to process the refund and for it to post to your account.