Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All items that are on sale are non-refundable. This includes items with free shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@alpha01.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@alpha01.shop.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer responsibility
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
- New
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: contact@alpha01.shop
With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
DAMAGE AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-REFUNDABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CANCELLATION
You may cancel an order by contacting us via email or telephone (our contact information can be found under Contact Us section). Once your cancellation is confirmed, you will receive a formal notification from our customer service team.
Please take note that once you place your order online, your credit or debit card will be charged immediately at the point of purchase, and we may not be able to change it on time, including for color or size reasons. You are advised to make your selections carefully before placing your order and reach out to our customer service if you have any doubts in your selection of our products.
RETURN POLICY
After your order is delivered, if you would like to return the product(s) and ask for a refund, you must contact Alpha01.shop via email at contact@alpha01.shop to get approval for the return within 14 days of delivery. Once it is approved by Alpha01.shop, you will receive a written authorization for return. If a customer sends a return product without prior approval from Alpha01.shop, a refund will not be processed. Please note the customer is responsible for the return shipping cost. For an shorts that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore, and we only provide remedies and solutions as per our warranty policy if there is any issue with the product.
REFUND
Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at contact@alpha01.shop if the customer has not received the refund after ten business days.
** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.
Ship Returns To:
1825 Northwest 112th Avenue
Doral, FL 33172
United States.
Customer Support 24/7: